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Questions

Everything families usually ask first

Send the contact form with the subject, the grade level and a sentence about what you would like to improve. A coordinator replies within one business day and arranges a free thirty-minute consultation. After that we run a short diagnostic, recommend a tutor and send you a written plan with the exact price. Nothing is charged until you have agreed to it.

Yes, and no card details are taken to book it. The consultation and the initial diagnostic assessment are both free, because we would rather turn a family away at that point than take payment for a service that is not the right fit.

Usually within a week of the consultation, and often sooner. Availability is tightest for popular evening slots and during examination season, so if you have a fixed test date it is worth contacting us earlier than feels necessary.

From kindergarten through to college students and adult learners. Early years sessions are shorter and play-based, high school is subject-specialist work, and adult students are usually returning to study or preparing for a professional examination.

No. Single sessions are available at the standard rate, and package discounts are optional rather than a condition of booking. Most families begin with single sessions and move to a package once they have decided the tutor is right.

Every tutor holds a degree in the subject they teach, has verified teaching experience, and passes a background check before meeting a student. They also teach a live demonstration session as part of the selection process, because subject knowledge and the ability to explain something are not the same skill.

Yes, at any point and at no cost. Fit matters enormously, particularly with teenagers. Tell the coordinator what is not working and we will normally propose an alternative within a week.

Sixty minutes is standard. Ninety minutes suits older students and test preparation, and forty-five minute sessions work better for younger children and for learning support, where attention rather than time is the limiting factor.

Once a week is the usual rhythm for keeping pace with a course. Twice a week is appropriate when there is real ground to make up or a test date approaching. More than twice a week rarely helps unless the sessions are short, because the material needs time to settle in between.

Tutors set focused practice, normally twenty to forty minutes worth, aimed at the specific thing worked on that week rather than general revision. Students who do it progress noticeably faster, and tutors will tell you honestly when it is not being done.

Rates run from $40 to $90 per hour depending on the grade level, the subject and whether sessions are online or in person. Small group sessions start at $28 per student per hour. The full published table is on the pricing page, and your exact figure is confirmed in writing before the first paid session.

For most students from around age ten upwards there is no meaningful difference in outcome, provided the session is live and uses a shared whiteboard. Younger children and students who need close supervision to stay focused generally do better in person. We give an honest recommendation at the consultation rather than steering you towards whichever suits our schedule.

Twenty-four hours notice means the session is rescheduled at no cost. Inside that window the session is charged, because the tutor has already prepared and the slot cannot be refilled. Illness and emergencies are treated sensibly.

No, and we would be sceptical of anyone who does. Results depend on attendance, effort between sessions and where the student is starting from. What we do commit to is a measured starting point, regular reviews against it, and an honest conversation if progress is slower than we projected.

Written notes after every session, and a structured review roughly every six sessions comparing current work against the original targets. If the plan is not working we say so and change it rather than quietly continuing to bill.

Billing

Payment, packages and cancellation

After the consultation and the diagnostic, once you have seen the plan and agreed the schedule. The consultation and the initial assessment are free, and no card details are taken to book them.

No. The hourly rate covers session planning, all worksheets and practice material, written session notes and the progress reviews. The only additional cost families occasionally meet is an official examination fee paid directly to the board, which never passes through us.

Cancel or move a session with at least twenty-four hours notice and it is rescheduled at no cost. Inside twenty-four hours the session is charged, because the tutor has already prepared and the slot cannot be filled. Illness and genuine emergencies are handled sensibly rather than by the letter of the rule.

Term packages run for six months from purchase and semester packages for twelve. If sessions remain unused at the end of that window because of a change in circumstances, talk to the coordinator and we will find a reasonable resolution.

We hold a limited number of reduced-rate places each term for families for whom the standard price is genuinely out of reach, and siblings booked together receive a discount. Ask the coordinator during the consultation. The question is treated confidentially.

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